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Aquatics

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1. Can I cancel a swim class once the session has started?
2. Can I cancel a swim class that has not started yet?

Athletics

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1. How are teams formed? (Listed below by priority)
2. What are skill evaluations?
3. What is the athletic refund policy?
4. Can my child play up?
5. What is the waitlist?
6. How do I volunteer to coach?
7. Do I get a discount when I register my child if I volunteer to coach?
8. Is there a limit to the number of players on a team?
9. What equipment is provided?
10. Why do I need to attend the parent meetings?

Community Relations

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1. How do I report a concern or an issue to the Town?
2. How do I obtain additional information about Town events / issues?
3. How does the Town communicate and receive information?

Development Services

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1. Where can I find out about current development?
2. Where can I find information on building permits and inspections?
3. Who can I talk to about planning and zoning?
4. What is the Town's plan for future growth?

Facilities and Risk Management

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1. What are the recycling options in Castle Rock?
2. Can I install solar panels, wind generators or shade structures on my home to reduce electricity needs?
3. How do I request ADA accommodations from the Town to participate in Town services or activities?

Finance

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1. How do I get on the bid list?
2. What Town services are paid for with tax money?
3. What utility services are provided by the Town, and where can I call to hook up or disconnect these services?
4. How do I get a liquor license?

Fire / EMS

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1. Why doesn't Castle Rock have tornado sirens?
2. How do I become a firefighter?
3. Where can I find information on the flu?
4. What does volunteer firefighter training cost me?
5. What additional volunteer training is needed?
6. What happens after I successfully complete the Volunteer Fire Academy?
7. What I can or cannot do during the fire restrictions?

Fitness

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1. Does it cost extra to take a group fitness class?
2. How old to you have to be to participate in the group fitness classes?

GIS - Mapping

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1. What is GIS?
2. Can I download GIS data for my own analysis?
3. What data sets are maintained by the Town's GIS office?
4. What Town maps are available in paper format?

Innovation and Technology

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1. What e-government services are available on the Town's website?
2. How do I find out what type of Internet access is available in the Castle Rock area?

Living In

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1. Is that open space really "open space?"
2. How do I find out about zoning?
3. What are Castle Rock’s taxes?

Municipal Court

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1. What is Teen Court?
2. Why is Teen Court better than the regular process in the juvenile justice system?
3. What kinds of cases does Teen Court handle?
4. Can I pay my ticket online?
5. What is Teen Court?
6. Why is Teen Court a better alternative to the traditional juvenile justice system?
7. What kinds of cases does Teen Court handle?
8. Can I pay my ticket online?

Neighborhood Traffic Concerns

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1. How do I get a stop sign installed on my street?
2. How are speed limits determined?

Parks, Open Space and Trails

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1. How do I learn more about noxious weeds?
2. Who do I contact regarding parks maintenance?
3. Does the Town have a mulch program, and when does it begin?
4. Where can I find an off-leash dog park?
5. Are grills allowed in the park?
6. What is the cost to reserve a picnic shelter/pavilion?
7. How do I reserve a picnic shelter/pavilion?
8. Are there campgrounds located in Castle Rock?

Police

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1. How do I obtain a police report?
2. Can I do anything about a dog that barks all the time?
3. Can I look up crime statistics for Castle Rock?
4. Are pet licenses required in Castle Rock?
5. I want to be a police officer. How do I apply?
6. What is curfew in the Town of Castle Rock?
7. How do I report a crime?
8. How do I file an online Police report?
9. What is the noise ordinance in the Town of Castle Rock?
10. How do I find lost property?
11. How do I become a victim advocate volunteer?
12. Can I have my fingerprints taken at the Castle Rock Police Department?

Recreation

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1. How do I cancel a class or receive a credit for a class?
2. I'm interested in employment with the Parks and Recreation Department, how do I apply?
3. What is the cost of admission the Castle Rock Recreation Center?
4. Are fitness and water aerobics classes included with admission? Where is the fitness class schedule located?
5. I live in Castle Pines North, do I get a resident discount?

Red Hawk Ridge Golf Course

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1. Can I reserve a tee time online?
2. Can the clubhouse accommodate a banquet or party?
3. Do you have reduced rates at Red Hawk Ridge?

Roads / Public Works

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1. What do I need to know about snow routes?
2. How do I get a pothole fixed?
3. Where do I find road construction updates and schedules?
4. I live on a cul-de-sac and there is a pile of snow in the middle, are you ever going to remove it?
5. Plowed snow landed on my driveway and sidewalks. Why do you do that, and when are you going to clear it?
6. When are you going to come around and clear the drains once the snow starts to melt?
7. When are the plows coming back into my neighborhood to remove the snow that was previously plowed and stacked?
8. My street is really rutted due to melt. When will the Town clear the ice?
9. Where do I call to report a snow or ice safety hazard?
10. When are you going to clear the rest of the snow on my street, widening it to two lanes instead of one?
11. How do I get a stop sign installed on my street?
12. How do I report vandalism to a sign?
13. How do you synchronize traffic lights?
14. Why don't we have longer cycle lengths for traffic signals?
15. What are the different types of traffic signals? I’ve noticed cameras on some of them.
16. What if a traffic signal isn't working correctly?
17. How are the streets swept and maintained?
18. Where do I find street closure information?
19. How are speed limits set?
20. How can I get a traffic volume count?
21. How can I get information about traffic calming in my neighborhood?
22. Tell me about speed bumps.
23. What is the proper way to cross a street at an intersection?

Sales Tax

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1. When are my taxes due?
2. If I have no tax liability, do I still need to file a tax return?
3. Is a postmark of the 20th acceptable as proof of the mailing date?
4. When do I report / remit sales taxes?
5. What happens if I do not file on time?
6. What is the vendor's fee?

Stormwater

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1. Where can I find information regarding drainage requirements on residential construction?
2. Can I store landscape materials in the street for my house project?
3. When am I required to install landscaping at my new house?
4. What can I do about the excessive water and ice that constantly flows over my sidewalk?
5. Can the storm drain inlet on my street be altered?
6. Who may I contact to address soil erosion in the open space near my property?
7. Where do I submit a mosquito annoyance complaint or information request?
8. Who may I contact to request maintenance of the drainage facilities on or near my property?
9. How may I request a review of the monthly stormwater utility fee for my commercial property?
10. Whom should I call if I am aware of accidental or illegal dumping down the storm drain?
11. Where does the water that leaves my street go?

Town Clerk

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1. Where do I register to vote?
2. When are elections held?
3. What is my election district?
4. How do I get a liquor license?

Town Council

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1. When are elections held?
2. What is my election district?
3. Where do I register to vote?

Transit

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1. If I need a ride to and from the doctor’s office, is that one or two trips?
2. What if I need assistance?
3. How many rides can I reserve?

Utilities

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1. How can I avoid frozen pipes in extreme cold?
2. What should I do if my pipes are frozen?
3. Where does the water go that leaves my street?
4. Why does the Town have watering restrictions?
5. Where do I pay my water utility bill?
6. How do I report a water leak?
7. How do I report a water violation?

Working for the Town

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1. How do I get a job with the Town?
2. How often are job openings posted?
3. How do I apply for a job with the Town?
4. How do I check the status of my application?
5. I missed the deadline – can I still apply?
6. Will I automatically be considered for other positions if I previously submitted an application?

Castle Rock, CO
100 N. Wilcox St.
Castle Rock, CO 80104
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